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Get Omni-Channel Smart in Just 10 Minutes a Day at the CX Boot Camp
You want to learn how you can better meet the needs of your customers whenever, wherever and on the channel they choose. We get that. But tell that to your inbox. Or to the relentless flood of meeting...
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Messaging Apps: Customer Service’s Next Frontier
Every day, six billion SMS messages are sent in the US, about twice the number of phone calls made and roughly 25 times the number of pieces of first class mail processed and delivered by the U.S....
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Best Practices to Stop Irritating Your Customers
The latest issue of Consumer Reports published a study on the top irritants consumers have with customer service. While the findings were not exactly surprising, they are disappointing. At least 10 of...
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Infographic: Customer Service Investment Currently Experiencing Travel Delays
You might have one or two last minute getaways planned but for the most part summer travel is winding down. I’d like you to think back on your recent travel experiences. Were you able to get the...
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It’s all about customer experience.
In any conversation or article as it relates to the new dynamic between customer and company, the conversation invariably addresses the fact that customers are the drivers in what was formerly a...
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The Shifting Sands of Customer Service
For decades companies big and small have been trying to figure out how to provide customers with better service. One theory is that the better service your company provides, the happier your customers...
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If Text is the New Talk, Messaging Auto Bots Just May be Your New Buddy
App fatigue sounds like the quintessential first world problem doesn’t it? “Oh I have way too many apps to open and close on my iPhone 6s. My thumb is sore and I’m burning…like many seconds opening and...
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Intelligent Assistance: The Channel That Never Sleeps
Seems fitting, being in New York the city that never sleeps, talking about Intelligent Assistants, the channel that never sleeps. Customer interaction never felt so meta. This week Aspect attended the...
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